Special Instructions

1. RACAP is open, 1-3 p.m. Monday-Friday, for those seeking assistance or dropping off donations. Please call 210-658-1613 and find out if you are within our service area and eligible for assistance. You will also be told a list of documents you need to bring with you to receive assistance. A listing can also be found on the Apply for Assistance tab.
2. For Assistance: Check the “Service Area” list on the Apply for Assistance tab and if you are not in our service area call the United Way hotline 211 or 210-227-4357, for a list of agencies that may be able to help you. You can also go to https://sacrd.org and enter your zip code and update what you are looking for and it will give you a list if there is anyone servicing your zip code. Please note: WE ONLY SERVICE the Live Oak 78233 zip code NOT THE San Antonio 78233 portion of that zip code. The document you provide for the help you want MUST HAVE Live Oak 78233 on it for us to provide assistance.
3. We ONLY conduct phone and curbside interviews. To apply for assistance using email, go to the Apply for Assistance tab above for a list of the documents we need to see and a link to our application. Fill out the application, save it, and email it to us at [email protected] along with pictures or screen shots of the documents we need to see. Put your name in the subject line, let us know if you have been here before, tell us what type of assistance you are seeking, and include your phone number. Upon receipt of your application and documentation, we will assemble or pull your file and call you for a phone interview. For a curbside interview if you are unable to email the documents, just bring everything to our office and call us when you are here and we will bring the application to you in your vehicle.
4. Checks will be mailed for ALL pledges for rental and utility assistance.
5. RACAP is CLOSED on ALL Federal Holidays and Good Friday.